RETURNS FAQ’S

We know that sometimes the product you have ordered may not be the right size or fit or the feel of the fabric didn’t match your expectations not to worry! At Eastwestcollections.com, Returns-are-Easy

1. How do I return an item?

If you wish to return a product, just let us know by email or a call and we’ll take care of the rest –

Or

  • Call our Customer Service Desk @ +91-9585538995 between 1000 hrs to 1900 hrs, 7 days a week.

2. What can I return?

You can return almost anything you buy from eastwestcollections.com. However, we do not accept returns of lingerie, innerwear and socks for hygiene reasons. Eligibility of the product is mentioned on each product page. The sale / clearance products are also not eligible for exchange or returns

3. Will you pick up returns from my home/office?

Of course! We take care of all the necessary pick up arrangements from your delivery location.

4. Where do I send returns?

If you wish to send the returns package yourself, you can send it to –

East West Collections,
85 C, Arun Nagar,
Vadavalli,
M.M. Road,
Coimbatore – 641041.
Phone –+91- 9585538994

5. How do I pack my returns package?

Packing your returns box is fairly simple. You only need to ensure that it is secure so that the products reach us in good condition.

Step 1: Prepare your returns box – Securely pack the products you want to return in a box/envelope. You can either use our box/envelope or use a box/envelope of your own.

Step 2: Put the tags, and original invoice received from Eastwestcollections into the returns box and secure the box with an adhesive tape

Step 3: Finally enter the addresses (From and To) with telephone nos on the package. The Shipment Should reach us at the below mentioned address and write the order number on the address label, so that we can identify your shipment and validate its contents.

East West Collections,
85 C, Arun Nagar,
Vadavalli,
M.M. Road,
Coimbatore – 641041.
Phone –+91- 9585538994

6. Till when can I return purchased items?

You can place a request for exchange or return any time within 7 days from the date you receive your shipment.

We recommend that if you need an alternate size or replacement, do get in touch with us at the earliest as your desired size may get sold out.

7. How quickly will you process my returns?

Once we receive your shipment at our warehouse, the quality team will check the consignment for fulfilment of our return norms. We will process your Replacement, Store Credits or Refunds in a maximum of 3-4 working days from the date of receipt of your returns shipment.

In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.

8. Will I get complete refund for goods I’m returning?

Our Quality Analysts will evaluate the garments that we receive. If the products returned by you are in good condition and meet our Returns guidelines, your refunds will be processed in full. Therefore, we recommend that when you are sending the returns consignment on your own, do make sure that it is shipped in a secure packaging. You can refer to “How do I pack my returns package” for more details.

We will not be able to process returns for products that do not meet our “Return Quality Requirement”. How do I pack my returns package